Effective Date: June 14, 2026
At iPlus Care LLC (“iPlus Care”, “we”, “our”, or “us”), customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process subject to the terms outlined below.
By placing an order on https://ipluscare.in, you agree to this Return & Refund Policy.
1. 30-Day Return Policy
We offer a 30-Day Return Policy from the date your order is delivered.
You may request a return within 30 calendar days of receiving your item if:
- The item is damaged upon arrival
- The item received is incorrect
- The item has manufacturing defects
- You are unsatisfied with your purchase and the item meets return eligibility requirements
Requests submitted after 30 days from delivery may not be eligible for a return or refund.
2. Return Eligibility
To qualify for a return, the item must:
- Be returned within 30 days of delivery
- Be in its original condition
- Be unused or minimally used
- Include original packaging, accessories, manuals, and components where applicable
- Not be damaged due to misuse, neglect, or improper handling
We reserve the right to inspect returned products before approving a refund.
3. Non-Returnable Items
The following items may not be eligible for return:
- Products damaged through misuse or negligence
- Products altered or modified after delivery
- Personalized or custom-made items
- Gift cards and promotional items
- Products specifically marked as non-returnable
Additional exclusions may apply where permitted by law.
4. How to Request a Return
To initiate a return, please contact our support team with:
- Full Name
- Order Number
- Email Address used for purchase
- Reason for return
- Photos of the product (if damaged, defective, or incorrect)
Return requests can be submitted to:
Email: support@ipluscare.in
Our support team will review your request and provide return instructions if approved.
5. Return Shipping
If the return is approved:
- Customers may be responsible for return shipping costs unless the item was defective, damaged, or incorrectly shipped.
- Original shipping charges are non-refundable unless required by law.
- We recommend using a trackable shipping service when returning products.
iPlus Care LLC is not responsible for returns lost during transit.
6. Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged during shipping
- Defective
- Incorrect
Please contact us within 7 days of delivery and provide photographs of the issue.
Upon verification, we may offer:
- A replacement product
- A full refund
- Store credit
- Another appropriate resolution
7. Refund Approval
Once a returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
Refund approval is subject to compliance with this policy.
We reserve the right to refuse returns that do not meet our eligibility requirements.
8. Refund Processing
If your refund is approved:
- Refunds will be issued to the original payment method used during purchase.
- Processing times may vary depending on your payment provider.
- Most refunds are processed within 5–10 business days after approval.
Banks, card issuers, and payment providers may require additional time to post the refund to your account.
9. Order Cancellations
Orders may be canceled before shipment by contacting our support team.
If the order has not yet been processed or shipped, a full refund will generally be issued.
Once an order has been shipped, cancellation may no longer be possible and the standard return process will apply.
10. Chargebacks and Payment Disputes
We encourage customers to contact our support team before initiating a chargeback or payment dispute.
Many issues can be resolved more quickly through our customer service team.
Fraudulent or abusive chargebacks may result in account restrictions and submission of supporting documentation to payment processors.
11. Exchanges
Where available, we may offer exchanges for:
- Defective products
- Damaged products
- Incorrectly delivered items
Exchange eligibility will be determined on a case-by-case basis.
12. Lost Packages
If your package is marked as delivered but has not been received, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
13. Policy Abuse
To protect our business and customers, we reserve the right to refuse returns, refunds, or exchanges where fraud, abuse, excessive return activity, or policy violations are suspected.
14. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.
Changes become effective immediately upon posting on this page.
Continued use of our website constitutes acceptance of the updated policy.
15. Contact Information
For return, refund, or exchange requests, please contact us:
iPlus Care LLC
Website:
https://ipluscare.in
Business Address:
2093 Philadelphia Pike
Claymont, Delaware 19703
United States
Operating Address:
No. 19-9-27, Lakshmipuram Circle
Tiruchanoor Rd, beside Apollo Pharmacy
Tirupati, Andhra Pradesh 517501
India
Business Phone:
+1 (989) 534-9659
Business Email:
support@ipluscare.in
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (United States Business Hours)
Consent
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.