How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery generally takes:
- United States: 5–12 Business Days
- International Orders: 7–20 Business Days
Delivery times may vary depending on destination, customs processing, weather conditions, and carrier operations.
Do you offer free shipping?
Yes. We proudly offer FREE SHIPPING on all eligible orders.
There are no hidden shipping fees added at checkout unless otherwise specified.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email whenever available.
You can use this tracking information to monitor your shipment’s progress.
Please allow up to 72 hours for tracking updates to appear.
Where do you ship from?
We work with a network of fulfillment centers, warehouses, and logistics partners to ensure efficient delivery.
Depending on product availability and destination, orders may ship from different fulfillment locations.
Can I cancel my order?
Orders may be canceled before they have been processed or shipped.
If your order has already entered fulfillment or has been dispatched, cancellation may no longer be possible. In that case, our Return & Refund Policy will apply.
Please contact us as soon as possible if you need to cancel an order.
What is your return policy?
We offer a 30-Day Return Policy.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to our Return & Refund Policy.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are generally processed within 5–10 business days.
Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.
What if my item arrives damaged or defective?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number and photographs of the issue so our support team can assist you promptly.
Do you ship internationally?
Yes. We ship to customers in many countries worldwide.
Shipping availability may vary depending on local regulations and carrier service availability.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, or other government fees depending on your country’s regulations.
These charges are the responsibility of the customer unless otherwise stated.
Why haven’t I received my order yet?
Most orders arrive within the estimated delivery timeframe. However, delays may occasionally occur due to:
- Customs inspections
- Carrier delays
- Severe weather
- High shipping volumes
- Public holidays
If your order appears significantly delayed, please contact our support team.
Why did I receive only part of my order?
Some orders may be shipped in multiple packages from different fulfillment centers.
If you receive part of your order, the remaining items are likely still in transit and should arrive shortly.
What payment methods do you accept?
We accept secure payment methods including:
- Major Credit Cards
- Debit Cards
- UPI
- Net Banking
- Digital Wallets
- Other available payment methods displayed at checkout
Is my payment information secure?
Yes.
All payments are processed through secure payment gateways using industry-standard encryption and security protocols.
We do not store complete payment card details on our servers.
Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping information.
Please contact us immediately after placing your order.
Once an order has shipped, address changes may not be possible.
What should I do if my tracking shows delivered but I have not received my package?
Please check:
- Around your property
- With neighbors
- With household members
- At your building reception or mailroom
If you are still unable to locate your package, please contact our support team and we will assist you.
How do I contact customer support?
You can reach us using the contact information below:
iPlus Care LLC
Email: support@ipluscare.in
Phone: +1 (989) 534-9659
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (United States Business Hours)
Address:
2093 Philadelphia Pike
Claymont, Delaware 19703
United States
Why should I shop with iPlus Care?
We are committed to providing:
- Quality products
- Secure payments
- Free shipping
- Responsive customer support
- 30-Day Return Policy
- Safe and reliable shopping experience
Customer satisfaction remains our highest priority.